OREGON EMDR, LLC
It is the policy of Oregon EMDR to treat all clients with fairness and professionalism and to strive for excellence in providing services to clients. Oregon EMDR policy provides clients and their families or legal guardians with the opportunity to express a problem or grievance related to the quality of services. If you feel you have been treated unfairly, unprofessionally or feel that your rights have been breached, the following procedure should be used.
Oregon EMDR grievance procedure is designed to provide a means for those applying for Oregon EMDR' services and clients receiving services to bring a grievance to the attention of Oregon EMDR and to reach a speedy resolution. Oregon EMDR has a strict policy prohibiting retaliation in any form against anyone who files a grievance.
A grievance is defined as any situation or condition that a client thinks is unfair, unjust or inequitable. In addition, if a client merely states they want to file a grievance, a grievance should be completed. Under this Client Grievance Procedure, you should submit a grievance in the following sequence:
If you have a grievance, the concern can be discussed with an Oregon EMDR staff. If you decide to speak to an Oregon EMDR staff and an agreement cannot be reached, you should proceed to the next step of this grievance procedure. You can also file a grievance without any discussion and proceed to the next step. Grievance forms can be found at the following:
You can request the form from any Oregon EMDR staff.
Call 541-525-9416 to request a form.
On our website at www.oregonemdr.com under “For Clients”.
If the matter has not been resolved to your satisfaction, you may choose to discuss your concerns with any supervisor.
Once notified in writing, Oregon EMDR will initiate an investigation within 30 calendar days and provide an acknowledgment to you within 30 calendar days.
Oregon EMDR will report the outcome of the complaint investigation to you within 30 calendar days after the complaint is received. If it has not been possible to gather the necessary information that would lead to a resolution by 30 days, you will be notified and given a new date, up to 45 days, by which a resolution or determination will be made.
REPORTING AND PROCEDURE FORM
This form is to be completed if you wish to make or file a grievance or complaint. You may also ask someone else who is acting with your knowledge and consent to write or express the grievance. (You may file this report anonymously, without your name, however it may make it more difficult for Oregon EMDR to address the matter.)